FAQs
General
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What kind of products do you sell?
What kind of products do you sell?
We specialize in authentic sports and music memorabilia featuring original hand-signed autographs from well-known athletes and artists.
Are all items authentic?
Are all items authentic?
Yes. Every item we sell is 100% authentic and includes proper documentation confirming the authenticity of the autograph.
Does the item shown in the photos match what I will receive?
Does the item shown in the photos match what I will receive?
Yes. You will receive the exact item displayed on the product page, or an identical authenticated piece if clearly stated in the listing.
If you have any questions or would like additional details before purchasing, please contact us via email. You can find our contact information on the Contact page.
Do you ship internationally?
Do you ship internationally?
Yes, we offer worldwide shipping.
Can I reserve an item?
Can I reserve an item?
We do not offer item reservations. All products are sold on a first-come, first-served basis.
Is this suitable as a gift?
Is this suitable as a gift?
Absolutely. Our memorabilia makes a meaningful and memorable gift for any true fan.
Shipping & Returns
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How long does shipping take?
How long does shipping take?
Delivery typically takes between 3–8 business days depending on your location.
Will I receive tracking information?
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a tracking number to monitor your delivery.
How are items packaged?
How are items packaged?
All items are carefully and securely packaged to ensure they arrive in perfect condition.
Can delays occur?
Can delays occur?
While most orders arrive within the estimated timeframe, delays may occasionally occur due to customs procedures, carrier logistics, or adverse weather conditions.
Can I reserve an item?
Can I reserve an item?
We do not offer item reservations. All products are sold on a first-come, first-served basis.
Do I need to pay customs duties or additional fees?
Do I need to pay customs duties or additional fees?
No. The price shown at checkout is final. You will not be required to pay any additional customs duties, taxes, or hidden fees upon delivery.
What happens if my package is damaged during shipping?
What happens if my package is damaged during shipping?
If your item arrives damaged, please contact us immediately with photos, and we will assist you with a resolution.
Can I return my item?
Can I return my item?
Yes. You have 14 days from the date of receiving your order to request a return.
In what condition must the item be returned?
In what condition must the item be returned?
The item must remain in its original condition, with no signs of use, damage, or alteration.
When will I receive my refund?
When will I receive my refund?
Refunds are issued after we receive the returned item back to our facility.
How long does the refund process take?
How long does the refund process take?
Once we receive the returned item, the refund will be processed within 40 days.
Who covers the return shipping costs?
Who covers the return shipping costs?
Return shipping costs are the responsibility of the buyer unless otherwise agreed.
Are personalized or custom orders refundable?
Are personalized or custom orders refundable?
Custom or personalized items may not be eligible for return unless defective.
Authenticity & Certificates
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Are the autographs original?
Are the autographs original?
Yes. All autographs are original, hand-signed signatures.
Does every item include a Certificate of Authenticity?
Does every item include a Certificate of Authenticity?
Yes. Each item comes with an appropriate Certificate of Authenticity (COA).
Who verifies the authenticity?
Who verifies the authenticity?
Authenticity is confirmed by recognized authentication services specializing in memorabilia verification.
Can the certificate be verified?
Can the certificate be verified?
Yes. Each certificate includes a unique serial number that can be verified through the issuing authentication company.
Do you guarantee authenticity?
Do you guarantee authenticity?
Yes. We stand behind the authenticity of every item we sell.
Packaging
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Are items suitable for gifting?
Are items suitable for gifting?
Yes. Our memorabilia is ideal for special occasions and meaningful gifts.
Can I include a personalized message?
Can I include a personalized message?
Yes, personalized messages can be added upon request. Please contact us via email prior to placing your order so we can confirm availability and details.
How do you protect the autograph during shipping?
How do you protect the autograph during shipping?
We use professional protective packaging methods to ensure the autograph and item remain in pristine condition.
Do you offer gift packaging?
Do you offer gift packaging?
Presentation packaging options may be available depending on the item. Please contact us for details.
How should I store my memorabilia?
How should I store my memorabilia?
We recommend keeping items in a dry environment away from direct sunlight to preserve long-term quality.